Roundtable: Best Practices in IVR and Self Service - ERP Spain.com - España y América Latina

As contact centers are tasked with both reducing costs and improving customer service, organizations are seeking self-service solutions that can provide sound business benefits and improve the customer experience. Customers also have a growing desire to self-serve and they expect accurate, consistent and personalized information delivered no matter which channel they use to contact you. An intelligent self-service approach can ensure a consistent and seamless experience across all channels.

Join us as we discuss:

---The top strategy companies are using to evolve their IVR technology

---Why using natural language improves automation and caller experience

---How IVR fits into your company’s multi-channel self-service strategy

---Design a customer experience (CX) first inbound IVR conversation

---The best way to automate routine transactions through your IVR for optimal self-service

---How to personalize the IVR customer experience with CRM integrations

--- How to monetize your self-service interactions in ways you never thought possible

---How you can provide instant answers to self service questions on all your digital channels

Nothing is worse for a brand than an inconsistent customer experience. Whether a business is engaging with their customers via the web, chatter, SMS, mobile, social, or over the phone, it is the seamless inter-play among all channels that create the optimal self-service. Attend this roundtable to hear how interactions can be automated in a way that makes it easy for customers to navigate the service, complete transactions and access information across multiple channels.