Making Call Automation Accessible for Better Customer Experiences - ERP Spain.com - España y América Latina

The key to providing a great customer experience is meeting customers in their support channel of choice, the phone. Automated self-service and intelligent assistants benefit from simple, narrow support requirements for phone customer care. They can reliably handle high volumes of user intents (e.g., status of order, cancel order, change my order, returns, etc.) with impressive precision, all the while saving significant costs by deflecting calls to live agents. One company that is delivering better customer experiences with call automation is RedRoute. The company has achieved success in the enterprise by emphasizing speed to deploy and delivering financial results. SaaS-based voice automation technology that integrates with contact centers on modern tech stacks can enable brands to affordably deliver high quality phone support. In the live interactive webinar (Thursday, February 24), join Opus Research and Red Route to learn strategic approaches for call automation and what your business can do to help deliver better customer experiences. Topics include: • Achieving business results for reducing abandoned call, queue time, and talk time • The value of no-cost, low-code, easy implementation and performance-based pricing • Real-world case studies in e-commerce, retail and travel & hospitality