How to Take Your Contact Center Omnichannel in 2022 - ERP Spain.com - España y América Latina

Adding chatbots and voice bots are great first steps contact centers are taking to automate customer service. But what about other digital channels? Customers of 2022 are more likely to expect brands to communicate with them on their channel of choice. Join this discussion as we: * Dive into the channels customers are using to connect with your brand and service; * Discuss how organizations are revisiting their channel mix to meet growing customer demand; and * Share how to enable your agents to work across all channels so you deliver a professional multi-experience across all touchpoints