Optimizing Business Outcomes with Conversational Intelligence - ERP Spain.com - España y América Latina

In spite of the hype around Omnichannel Customer Journeys, many businesses regard the phone as their primary channel for converting leads, making appointments and bringing in new customers. As communication paths between brands and customers change, call intelligence has morphed into “conversational intelligence.” Marchex, a solution provider focused on solving specific problems for businesses, has had the opportunity to organize its suite of services and microservices into a platform that includes development tools designed to help internal staff integrate Conversational Intelligence into existing mobile apps or departmental workflows. In this webinar, learn how conversational intelligence enables optimized business outcomes that can be measured and validated by increased close rates and associated revenue increases.