Problem Management - it’s not the bottom drawer of your filing cabinet - ERP Spain.com - España y América Latina

Does your problem management practice resemble a disorganised filing cabinet, with a mess of potential problems, mixed in with complicated incident and some service improvement suggestions thrown in for good measure? Don’t worry, you are not alone, and with some good assessment and planning activities, a helping of patience and an analytical mindset you can work your way out of what seems like a dire situation. Problem management is an ITSM practice that has the potential to pay huge dividends when it is managed properly, you can get a rapid return on investment by concentrating on removing the biggest pain points for the organisation. Learn how to make incremental improvements in your problem management practice that will really make a difference to the value of service management in your organisation.