First impressions of ITIL 4: what’s changed? - ERP Spain.com - España y América Latina

The eagerly awaited release of ITIL 4 raises a lot of questions. How has it changed from V3? What do the changes mean for your organisation? What does it mean for your training and V3 certificates? Why is it ITIL 4 and not ITIL V4? And, what happened to the Service Lifecycle anyway? Peter Hubbard from Pink Elephant answers these questions and looks at the reception to ITIL 4 and first impressions of using the guidance it offers. - An overview of ITIL 4 and what it means for all organisations - Understand where V3 processes ended up and what will have to change - Discover how the new ITIL 4 certification scheme works