Conferencia Online: Shared Services & Outsourcing Week. Día 3. - ERP Spain.com - España y América Latina

Día 3 de la conferencia online organizada por Shared Services and Outsourcing Network (SSON). 

Following on from the Shared Services & Outsourcing Week in Orlando, SSON is excited to announce the return of the North American Shared Services & Outsourcing Digital Week. Taking place on 08-11 April and accessible through your desktop, we will explore the topics of; Customer experience (CX) in a digital world; Data Analytics and digital first mind-set and; Process transformation through automation through industry leading speakers, some of which are exclusive for our digital event. 

The North American Shared Services & Outsourcing Digital Week will examine the next generation of shared services and how digital disruption is changing the talent desired to manage and operate the business.  As organizations begin to challenge the way they work, automation opens new doors to enhancing knowledge based work and expansion of the service catalog.

La Agenda del Día:

0930 - 1030 US ET **Only Available Online**

A Digital Native Outlook on End-to-End Transformation

Imagine if you could raise a Purchase Order in the same amount of time and with the ease you currently experience when completing online shopping, travel booking and booking a ride share.  

Speaker: Paul Bryanhill, VP Finance Operations, NBCUniversal International

1100 - 1200 US ET

Analytics Dashboard:  Levers on a Dial or Data Insights

In SSON's 2019 State of the Industry survey, 21% ofthe respondents indicated that leveraging competencies around data analytics and process automation is one of the most important benefits Shared Services delivers to its enteprise business.   Yet data analytics was ranked 2nd as the greatest skill gap within existing staff.

Speaker: TBC

1300 - 1400 US ET **Only Available Online**

Human Capital Reporting Standards Are Here. People Analtyics - More Than Numbers

The International Org. for Standardizaton recently released guidelines on Human Capital Reporting (HCR). Leverage the HCR framework to find strengths or risks that may be overlooked in traditional headcount reporting.

Speaker: Jeff Higgins, ISO Technical Advisory Group (TAG) on human capital (member)