Never waste a good disaster – Anatomy of a major incident - ERP Spain.com - España y América Latina

In IT there are only 3 times that the business will notice us. When its new, when the bill comes due and when it's broken! As statistically speaking its most likely to break when its new there is a good chance that most of your high-pressure interactions with the business will be when something is broken! The way in which an IT department handles its response to a major incident is critical and poor communication, slow response and lack of updates are all major issues that cause friction between IT and the business at these critical times. Join Peter Hubbard from Pink Elephant as he walks us through how to create a Major Incident process, the dos and don'ts of how to manage them and uses a case study of a real-world major incident response to illustrate the learning that can happen. After all, no organisation should waste a good disaster!