Machine Learning in IT Operations: the Role of Transparency, Trust and Control - ERP Spain.com - España y América Latina

As IT is rapidly shifting from being a support function and a cost center to being an active enabler and driver of digital transformation, IT Operations is undergoing an unprecedented transformation. Yesterday's IT Operations tools are just not capable of supporting complex IT infrastructures and digital services. This invariably leads to disappointed customers, both inside and outside the organization. Machine Learning and AI can help, by empowering IT Ops teams to rapidly identify, respond to, and resolve problems. But traditional approaches to Machine Learning suffer from an 'explainability' problem. IT Ops and NOC teams are often unable to clearly and easily understand the logic behind AI and ML-driven Ops tools, impacting confidence, adoption and ultimately, time to value. In this Webinar, Nancy Gohring, Senior Analyst at 451 Research, and Elik Eizenberg, CTO and Co-Founder at BigPanda, discuss IT Operations, Machine Learning and the importance of Transparency, Trust and Control so that IT Ops leaders and practitioners can choose the right tools to support their critical digital transformation initiatives.