Better Customer Engagement Through Integrated Collaboration Tools - ERP Spain.com - España y América Latina

Organizations are focusing heavily on improving customer engagement. Unified Communications and Collaboration (UCC) tools are crucial to success, as they help to locate experts quickly and engage customers using the best method of interaction—ultimately driving measurable business benefits. That’s one of many reasons it’s crucial for IT leaders to select the best UCC provider for their requirements, using the right architecture and management tools. Indeed, IT leaders wrestle with UCC architecture decisions for a variety of reasons. Will they lose too much control if they migrate to the cloud? How will they monitor service quality and troubleshoot complex problems? How easy will it be to integrate across a hybrid UCC implementation—and effectively manage in a single pane of glass? Join Nemertes President Robin Gareiss, who has conducted extensive research on how organizations are leveraging their UCC capabilities to improve the customer engagement. During this data-backed webinar, we’ll cover the following: • What are the measurable business benefits of leveraging collaboration apps for customer engagement? We’ll look at some real-world case studies. • How do organizations architect and manage UCC solutions? What are the best practices? • Hybrid UCC deployments are on the rise. What are the pitfalls you should be aware of, and how can you hedge against them? • What are the key actions that will ensure the lowest operational costs? • What are some steps you can take today to avoid pain tomorrow?