SIAM The GOOD, the BAD … the OBLIGATORY and the VIRTUOUS - ERP Spain.com - España y América Latina

Service Integration and Management (SIAM) is the new black. In recent years SIAM has attracted the attention of business leaders challenged by a new reality, dealing with complex IT environments where services are often sourced from a number of service providers. SIAM has a different level of focus to traditional multi-sourced ecosystems with one customer and multiple suppliers. It provides governance, management, integration, assurance, and coordination to ensure that the customer organization gets maximum value from its service providers. Join the SIAM Professional Lead Architects, Simon Dorst and Michelle Major-Goldsmith and they will take you on a journey to consider what SIAM really means, the various forms it can take, the business drivers and benefits and the main considerations when seeking to move to a SIAM ecosystem. They will explain the transition of SIAM from its roots within UK government in the early 2000’s to the formalization of SIAM as a management methodology with fully defined, practices, layers, structural areas and roles and even professional training courses and associated accreditation.