Solving UC&C quality issues in Contact Centers - ERP Spain.com - España y América Latina

Delivering high quality services in your Contact Center is critical to your long term success. They are often the first touch your customers and partners have with your organization and enable your customers to spend more time, and of course, more money with your business. This session explores how NETSCOUT users have solved key UC&C service issues in their contact centers, reducing MTTR, and finger pointing across IT functions, so that effective communications aren’t hampered by poor call quality, excessive call waiting times or application availability.