What’s Wrong With Your Metrics – and why they drive you to make weak decisions. Por IT Service Management. - ERP Spain.com - España y América Latina

Not everything that can be counted matters. Not everything that matters can be counted. We tend to overestimate probability of success, inflate the impact of any success and assume understanding of what made it successful. But we often forget that measures are merely reflections of reality. When you establish KPI and CSF goals you generally get what you are measuring. We end up distorting the system, distorting the data and only sometime actually improving the system to meet those metrics and often end up degrading the systems while improving the metrics. Learn about improving your metrics so reality improves as well as the measures.