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Guía de Software: Field Service Management. 2017.

Por Yu Chen | Senior Research Analyst

Por Redacción
Actualizado el 5 de abril, 2018 - 20.48hs.

Your washers and dryers were so sturdy that you used to send your Maytag repairman every half a dozen years to fix the problem and get the machines up and running again—for many years to come. There was even a 1993 Maytag commercial of the lonely repairman. Well, that’s all in the past now.

There is no room for boredom for today’s field service technicians. And one customer may see numerous technicians for the same job—perhaps even those that don’t have the requisite skill sets to fix the problem, as long as they have the right technology to train and guide them. And they can expect service calls even when the equipment is working well. So what’s the deal?

In this age of digital technologies, field service organizations have the necessary software solutions to take a proactive approach to field service. These organizations need to use the latest technologies to streamline field service activities to prevent equipment from going offline and to prolong equipment life cycles. They also need to maximize the first time fix rate when the equipment does fail. They need to do all this while lowering the average cost of servicing the equipment. And, of course, they need to improve the experience of today’s fickle customers.  
What technologies are available to help field service organizations address their various challenges and meet their goals?
The ERP-SPAIN.COM Field Service Management (FSM) Software Buyer’s Guide: Service Industry in the Age of Digital Transformation examines the different challenges faced by service companies and then looks at how current field service management (FSM) software solutions can address these needs.
The guide explains how different functionality sets of FSM software, such as customer engagement management, work order management, scheduling and routing, and mobility can be used by service organizations to streamline service processes and realize business benefit. It also delves into how state-of-the-art technologies such as Internet or Things (IoT)—or better yet, Internet of Everything (IoE)—3D printing, and augmented reality are reshaping the servicing field.

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