How telcos can add revenue streams using cloud CX platforms and global networks - ERP Spain.com - España y América Latina

As contact centres and digital channels are converging, customers are using multiple channels to connect with the contact centre. This leads to reduction of voice traffic leading to revenue loss for you. Multi-shoring also impacts your revenue as voice traffic moves away of your home network. Your voice revenue is also lost to digital channels including digital voice starting from a mobile app. In our webinar we will explore: • How to create new revenue opportunities by adding cloud customer experience platform and networks into your portfolio • What challenges are your customers facing when delivering superior CX for their customers • How our cloud contact solution help you integrate your customer’s new or existing contact centre infrastructure • How does our global inbound services ensure that your customer’s customers are connected? Speakers: Karine Palacios, Global product director for cloud contact centres, BT Vijay Venugopalan, Global head of contact centre specialists, BT Mridul Srivastava, Head of customer marketing, BT (Host)