Recreating the IT walk-in experience through Virtual Tech bars, with Sophos - ERP Spain.com - España y América Latina

Do you have many people working in remote places where the IT walk-in experience is unavailable? Do some of you end-users feel like they are missing out on certain IT services that others are receiving? Sophos had this exact challenge. Specific end-users in remote locations, in countries where IT HQ was unavailable, were desperate to receive the walk-in experience for IT Incidents and Requests. After discovering this was a problem, Sophos worked on how to replicate this experience to all of their end-users - creating a Virtual Tech bar. Find out in this episode the challenges their end-users faced, the solution they implemented and how Sophos increased and maintained end-user Happiness.