Automation in the Post-Pandemic Contact Center - ERP Spain.com - España y América Latina

The essential role of automation in the contact center was played out thousands of times as the global contact center industry scrambled to maintain customer service and satisfaction levels amidst an unprecedented global health crisis. Add to these challenges the role of automation in the expectations and requirements of the new generation of contact center customers and workers, and it becomes clear that “business as usual” in the future will be anything but. Automation has the power to dramatically and positively impact both customer satisfaction and employee job satisfaction while enabling customer service executives to manage costs in the uncertain economy that potentially lies ahead. Join us to hear from Blue Prism’s Bruce Mazza, VP, Technology Alliance Program and Paul Stockford, President and Chief Analyst at Saddletree Research, who specializes in contact centers & customer service. Bruce and Paul will share how automation is delivering true business value and rapid ROI to contact centers throughout the world and how you can get started on your automation journey today. In this event, find out the secret weapon that other large enterprises are using to: * Deliver an optimized customer experience while their agents provide excellent service * Protect client data and ensure that their contact center is in compliance with privacy mandates * Attract and retain top-tier customer service talent * And so much more...