How To Meet Customer Expectations in Your Contact Center: A Simple Guide - ERP Spain.com - España y América Latina

Contact centers have been investing in automation for years, but outcomes have fallen short. Despite the huge rise in chatbots and other forms of self-service automation, call deflection rates still aren’t contained and customers continue to remain dissatisfied with speed of resolution of their requests. Simple Robotic Desktop Automation (RDA) attended automation can’t scale well and misses the mark when it comes to scale, security, speed and compliance. Even Robotic Process Automation (RPA) alone is not enough. On top of all that, compliance regulations, back and front-end system complexities, and rising customer expectations are making it hard for large enterprises to attain the ROI they were hoping to see. But how can you navigate these challenges and optimize your solution? Join us and expert panelists as we discuss: - How to simplify the agent experience - How to provide attended and unattended automation - How to delivers better outcomes with your AI/ML investments - The value of a solution that offers end-to-end digital process integration - How to seamlessly tie into your existing contact center agent desktop and ecosystem All of this adds up to faster agent onboarding, happier agents, lower agent turnover, faster AHTs, lower operational expense and happier customers. How’s that for ROI? Come hear from our expert panel who will discuss real-world examples of telco, energy and financial services contact centers who are experiencing the CX impacts and the rapid ROI acceleration enabled by an intelligent automation solution that goes way beyond RPA.