What You Can Do Now to Future-Proof Customer Care in the New Normal - ERP Spain.com - España y América Latina

Impact of COVID-19 on Tech Support: What You Can Do Now to Future-Proof Customer Care in the New Normal During the COVID-19 pandemic, customer service and support teams have faced unprecedented challenges. As the “new normal” continues to unfold, what will it take for customer support organizations to not only succeed in overcoming current challenges but prepare for an uncertain future as well? Kam Rawal, Vice President of Channel Enablement at AppDirect, shares his insights on the customer support function of the future and how COVID-19 will have a lasting impact on customer needs and behaviors going forward. In this webinar, learn how the AppHelp support organization: - Responded when the pandemic hit - Adapted its customer support approach to address the new needs of end customers - And what this all means for customer support organizations in the future