Converge IT & Enterprise Service Management to Accelerate Digital Transformation - ERP Spain.com - España y América Latina

IT and business leaders are realizing that services, applications and processes are more connected since their organization has embarked on digital transformations. Through growing profiles of automation technologies in all sectors of the business, teams are becoming intertwined, which demands new ways of fostering tight connections among separate factions in the enterprise. IT teams have mastered the delivery and management of services, and other enterprise functions such as HR, finance, legal, marketing are ready for a service revolution now. Heading into the uncertain future, digital services, no matter if IT or enterprise services are here to stay. Business innovation and operational excellence compete with the continuous improvements around employee and customer experience, all in light of a growing skill gap. In this situation your ability to manage IT services qualify your team to offer and manage digital services for your business teams. Join Eveline Oehrlich, VP and Research Director at Research In Action and Michael Pott, Product Marketing Manager at Micro Focus for an hour session to explore the convergence of IT, Enterprise and Operational Service Management touching on the human, process and technology requirements for such a digital service transformation journey. Learn how to go about managing any service efficiently and effectively and get ready for intelligent service automation and intelligent services through tactical and strategic steps to your service management convergence.