Behind the Strategy: How Company Sage Delivers Stand Out CX (EU) - ERP Spain.com - España y América Latina

What does it really take to lead with customer experience at the core of your business strategy? Join Alchemer’s CMO, Bo Bandy, for a powerful conversation with Company Sage’s CEO and Founder, Andrew Pierce, and COO, Jeff Cummings, as they pull back the curtain on how they’ve built and sustained a customer-first culture—through growth, transformation, and real business challenges. From scaling NPS and integrating feedback directly into operational systems to aligning leadership and frontline teams around CX data, you’ll hear firsthand how Company Sage turned CX into a competitive advantage. Andrew and Jeff will share lessons learned, memorable customer moments, and the strategies they use to ensure feedback leads to action—not just reports. Whether you’re just beginning your CX journey or looking to take your program to the next level, this session is packed with real-world advice, leadership insights, and inspiration you won’t want to miss.