CX Expert Insights Series 2, Ep.3 - Scaling What Works: The Value of Visual Agentic AI - ERP Spain.com - España y América Latina

AI only matters if it resolves something. And most enterprises are still falling short. According to Metrigy’s latest research: - Fewer than 50% of live interactions are resolved on first contact - 91% of customers fail with self-service - 75% of companies say agentic AI is critical to their future service model - Companies using agentic AI see the highest gains across CSAT, revenue, and efficiency In this fireside chat, TechSee’s Gavin Frank joins Metrigy CEO Robin Gareiss to show what visual agentic AI looks like in the wild — and why vision is the critical missing layer in most automation efforts. You’ll learn how leading enterprises are: - Automating complex service journeys through vision and context - Boosting customer satisfaction by up to 35% with faster, clearer resolutions - Generating clean, contextual data that strengthens knowledge bases - Driving measurable results from day one — inside Salesforce and beyond