From Ouch to Wow! The Art of Receiving Feedback for Improvement and Change - ERP Spain.com - España y América Latina

Feedback helps us grow, but ouch - receiving it can sting. Often, we dismiss it, become defensive, or feel unsure how to improve. As a result, relationships are damaged and we lose opportunities for growth. Many of us have had training in how to give feedback effectively, but few have learned the art form of receiving feedback well. When we master this ability, we can make positive changes as a result of almost any feedback (even when it comes from jerks, dummies, and know-it-alls). In this presentation from Heather Barbre Blades, Senior Technical Writer at Jack Henry and the co-founder of Communication and Conflict Management Associates, will help you learn: o Why being able to receive feedback well, and change for the better, is a professional superpower o The counter-productive ways our brains respond to feedback o Why we accept or reject feedback o How to see (even crummy) feedback as a gift o How to “mine for the gold” in ineffective feedback o Ways to ask for feedback (and why we should) This educational webinar is brought to you by The Content Wrangler and is sponsored by LavaCon, the conference for content strategy and technical documentation management, which takes place October 5-8, 2025 in Atlanta, Georgia. You can save 10% off the cost of registration when you use discount code — TCW — at checkout. Save your seat today! Can’t make it? Register, and we’ll send you a link you can use to watch a recording when it’s convenient for you.