Key Findings: The Global IT Experience Benchmark Report - ERP Spain.com - España y América Latina

Join our webinar and discover the latest IT experience benchmarks & insights! The latest edition of our Global IT Experience Benchmark Report is available at happysignals.com/report. The data in this full-year 2023 report is based on 1.86 million end-user responses from 130+ countries. Within it, we examine happiness and perceived time loss among various industries, company sizes, and service desks (internal vs. outsourced), as well as global variations in IT support profiles. Key findings in the report: - Finance & insurance is the industry with the happiest end-users who lose the least time. - The larger the organization, the more time end-users perceive losing per incident. - Support Profile distribution varies a lot between geographical regions. - For the first time, remote work satisfaction surpasses IT service satisfaction, indicating strong end-user appreciation for remote work capabilities and benefits. The HappySignals IT Experience Benchmark tells the story of internal end-users’ experiences with IT from a human perspective and identifies how people feel about IT across different IT touchpoints. Every response in the data represents a real person relying on IT to do their daily work in large enterprises.