GenAI Innovation In Government: Going Beyond Chatbot Renovation - ERP Spain.com - España y América Latina

According to Forrester’s 2023 data, over 90% of global enterprise AI decision-makers have concrete plans to implement Generative AI (GenAI). While production use cases are limited to a few sophisticated organizations, enterprises expect broad value from GenAI, with productivity as the leading benefit (47%) and innovation and cost efficiencies coming close with unlimited possibilities to explore . As governments race to unlock the potential of GenAI, the obsession with adding GenAI into existing Chatbots risks obscuring the truly revolutionary opportunities the technology promises and limiting itself to only incremental improvements. For instance, the US . National Bureau of Economic Research and MIT’s Department for Economic Research (respectively) found that adding GenAI into customer service environments provides a 14% productivity improvement versus a 59% in existing document-oriented business operations. The truth is GenAI's most profound benefits for public services lie in augmenting human capabilities and streamlining operational efficiencies, with the resulting impact extending far beyond mere customer interactions. Mission as well as the technology leaders who support them must explore the broader applications of GenAI to revolutionize public sector services and operations, harnessing its power to not just improve, but transform service delivery and governmental processes. Join leaders from Red Hat and Intel, along with our guest speaker, Forrester’s Principal Analyst Sam Higgins, as we explore the state of GenAI adoption in public sector, what traps to avoid when adopting this emerging technology, the benefits government agencies should expect as well as the options and considerations for implementation, drawing on Forrester’s latest research “The State Of AI In The Public Sector”, panel discussion and audience Q&A.